FAQ

FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Orders are typically delivered within 7–16 business days. Processing usually takes 1–4 business days before shipment.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also use our Track My Order page to check the latest status of your shipment.

What is your return policy?

We offer a 30-day return policy. Items must be returned in their original condition and packaging. Please see our Refund Policy for complete details.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging. We'll work quickly to resolve the issue.

Can I cancel my order?

Orders may be cancelled before they are processed and shipped. Once an order has shipped, it cannot be cancelled.

How do I contact customer support?

Email: support@crayohalo.com

Phone: +1 (779) 910-8728

Customer Support Hours:
Monday–Friday
9:00 AM – 5:00 PM CST

Do you ship internationally?

At this time, we only ship within the United States.

Do I receive a confirmation email after placing an order?

Yes. Once your order is placed, you will receive an order confirmation email. You will receive a second email with tracking information once your order has shipped.