Warranty
How Warranty Works When You Buy From Us
Every bed we sell is covered by its manufacturer’s warranty against manufacturing defects — and because you bought it from us, you never deal with the manufacturer alone. Email us, and we handle the claim on your behalf.
Our 30-Day Arrival Promise
If your bed arrives damaged or a component fails within the first 30 days, we make it right at zero cost to you — free replacement parts shipped promptly, or a full replacement if the damage is severe. See our Shipping Policy for the simple delivery-day checklist that protects this coverage.
Manufacturer Coverage
Coverage periods vary by maker and by component (lift mechanism, cabinetry, mattress, and lighting or electronics often carry different terms). The specific coverage for any bed is available before or after purchase — email us the product link or your order number and we will confirm the exact terms in writing.
What Warranty Does Not Cover
- Damage from incorrect assembly or installation, or from third-party installers
- Misuse, modification, or damage from moving the bed after installation
- Normal wear and tear
- Natural variation in wood grain, finish, or color (not a defect)
- Warranties apply to the original purchaser and are not transferable
How to File a Claim
- Email support@crayohalo.com with your order number, photos, and a short description of the issue.
- We respond within 1–2 business days and take the claim to the manufacturer for you.
- Approved claims are resolved parts-first — replacement components ship free. If a part cannot resolve it, we escalate to replacement.
Questions about coverage on a specific bed? Talk to a specialist — support@crayohalo.com / +1 (779) 910-8728, Mon–Fri 9:00 AM–5:00 PM CST.