Shipping policy

SHIPPING POLICY

At CrayoHalo, we are committed to providing a seamless shopping experience and reliable delivery service throughout the United States. We proudly offer free shipping on all orders within the United States. At this time, we do not offer international shipping.

Delivery Times

Please review our estimated delivery timelines below:

Order Cut-Off Time:
5:00 PM (CST) Central Standard Time

Orders placed after the cut-off time will begin processing on the next business day, which may extend delivery estimates by one business day.

Order Processing Time:
1–4 business days (Monday–Friday)

Once your order is processed, it will be carefully prepared and shipped through one of our trusted carrier partners.

Transit Time:
6–12 business days (Monday–Friday)

Estimated Delivery Time:
7–16 business days

Please note that larger home décor items, furniture, chandeliers, mirrors, and specialty products may occasionally require additional handling time due to packaging, supplier fulfillment, or carrier scheduling.

Carrier Services

We partner with reliable shipping carriers to ensure safe and timely delivery throughout the United States, including:

USPS

UPS

FedEx

Shipping Costs

Free Shipping

All orders qualify for free standard shipping within the United States. No minimum purchase is required.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking information to monitor the progress of your shipment at any time.

Delivery Delays

While we strive to meet all delivery estimates, occasional delays may occur due to weather conditions, carrier issues, holidays, high shipping volumes, or other circumstances outside our control.

If your order appears delayed, please contact our support team and we will be happy to assist you.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of:

The damaged item

The shipping box

Any damaged packaging materials

This allows us to investigate and resolve the issue as quickly as possible.

Lost Packages

If your tracking information shows your package as delivered but you have not received it, please contact us immediately. We will work with the carrier to investigate and assist in locating your shipment.

Questions?

If you have any questions regarding shipping, tracking, delivery, or your order status, please contact our customer support team.

CONTACT INFORMATION

Store Name: CrayoHalo

Address:
400 E 10th Street
Lockport, IL 60441
United States

Email:
crayohalo@gmail.com

Phone:
+1 (779) 910-8728

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (CST)

We aim to respond to all customer inquiries within 24 business hours. Messages received on weekends or holidays will be answered on the next business day.